Writing a letter of complaint

How to write a letter of complaint 

Easy

[Your Name]

[Your Address]

[City, State, Zip Code]

[Email Address]

[Phone Number]

[Date]

[Hotel Manager's Name]

[Hotel Name]

[Hotel Address]

[City, State, Zip Code]

Dear [Hotel Manager's Name],

I am writing to tell you that I was not happy with my recent stay at your hotel. I stayed in room number [Room Number] from [Check-in Date] to [Check-out Date].

While I was there, I had some problems that made my stay not very good. First, the room wasn't very clean. There were stains on the carpet, and the bathroom was not cleaned well. Clean rooms are important to me when I stay at a hotel, so I was disappointed to see these issues.

Also, the air conditioning in my room didn't work well. It was hot, and I couldn't sleep comfortably. It would be good if the air conditioning was checked and fixed regularly to keep guests comfortable.

Lastly, I was unhappy with how the hotel staff dealt with my complaints. I think good customer service is really important in hotels, but I felt like my concerns weren't taken care of quickly.

I hope that you can make things better in these areas so that future guests have a nicer time staying at your hotel. I appreciate you looking into these matters and I am waiting to hear from you about how you will fix these issues.

Thank you for listening.

More Advanced

[Your Name]

[Your Address]

[City, State, Zip Code]

[Email Address]

[Phone Number]

[Date]

[Hotel Manager's Name]

[Hotel Name]

[Hotel Address]

[City, State, Zip Code]

Dear [Hotel Manager's Name],

I am writing to express my disappointment with my recent stay at your hotel. I stayed at your hotel from [Check-in Date] to [Check-out Date] in room number [Room Number].

During my stay, I encountered several issues that made my experience unpleasant. Firstly, the room was not as clean as I expected. There were stains on the carpet, and the bathroom was not properly cleaned. Cleanliness is important to me when staying at a hotel, and I was disappointed to see these issues.

Secondly, the air conditioning in the room was not working properly, and I found it difficult to sleep comfortably in the hot room. It would be great if the maintenance could check and fix the air conditioning units regularly to ensure guests' comfort.

Lastly, I was disappointed with the lack of responsiveness from the hotel staff when I reported these issues. I believe that good customer service is essential in the hospitality industry, and I felt that my concerns were not addressed promptly.

I hope to see improvements in these areas to provide a better experience for guests in the future. I appreciate your attention to these matters and look forward to hearing back from you regarding how these issues will be addressed.

Thank you for your time and consideration.

Sincerely,

[Your Name]

Questions 

1. What issues did the guest encounter during their stay at the hotel?

2. Why was the guest disappointed with the cleanliness of the room?

3. What was the specific problem with the air conditioning in the guest's room?

4. Why does the guest emphasize the importance of cleanliness in the hotel room?

5. How did the guest feel about the responsiveness of the hotel staff when reporting issues?

6. What improvements does the guest hope to see in the hotel in the future?

7. Why does the guest believe good customer service is essential in the hospitality industry?

8. What requests does the guest make to the hotel manager in the letter?

Answers:

1. The guest encountered issues with cleanliness, the air conditioning in the room, and a lack of responsiveness from the hotel staff.

2. The guest was disappointed with the cleanliness of the room due to stains on the carpet and the bathroom not being properly cleaned.

3. The air conditioning in the guest's room was not working properly, making it difficult for them to sleep comfortably in a hot room.

4. The guest emphasizes the importance of cleanliness in the hotel room because it is important for a comfortable and pleasant stay.

5. The guest felt that the hotel staff were not responsive when the issues were reported, indicating a lack of prompt attention to guest concerns.

6. The guest hopes to see improvements in cleanliness, maintenance of air conditioning units, and responsiveness from the hotel staff.

7. The guest believes that good customer service is essential in the hospitality industry to ensure guest satisfaction and a positive experience.

8. The guest requests the hotel manager to address the cleanliness issues, fix the air conditioning units, and improve responsiveness from the hotel staff in the future.